State Farm® Insurance Agent Rick Mottern
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
jon wittlin
February 16, 2026
5
out of
5
rating by jon wittlin
"Always helpful and responsive."
We responded:
"Thank you for your kind words! We're glad to hear that you find our team helpful and responsive. If you ever need assistance or have any questions, please don’t hesitate to reach out. We're always here to help!"
Dolan Parsley
February 10, 2026
4
out of
5
rating by Dolan Parsley
"TORI IS AWESOME..LOVE THIS COMPANY..THEY REALLY TAKE CARE OF YOU"
We responded:
"Thank you so much for your enthusiastic feedback! We're thrilled to hear that Tori and our team have made such a positive impact. Taking great care of our clients is our top priority. If you ever need anything else, please don’t hesitate to reach out. We’re here to help!"
Elijah
January 30, 2026
5
out of
5
rating by Elijah
"Rick and his team were a great help with my insurance"
We responded:
"Thank you for your wonderful feedback! We're glad to hear we were able to provide the help you needed with your insurance. If you have any more questions or need assistance in the future, please feel free to reach out!"
Keith Dougherty
January 30, 2026
5
out of
5
rating by Keith Dougherty
"Olivia did a great job and that will work for me!"
We responded:
"Thank you for your kind feedback! We're glad to hear that Olivia was able to assist you effectively. If you have any more questions or need support in the future, please don’t hesitate to reach out. We're here to help!"
Nicholas Johnson
January 30, 2026
5
out of
5
rating by Nicholas Johnson
"Katie was amazing!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Katie made such a positive impression. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
Shay
January 27, 2026
5
out of
5
rating by Shay
"Katie was great! Quickly took care of me"
We responded:
"We're happy to hear that Katie was able to assist you quickly and efficiently. If you need any further help or have questions in the future, please feel free to reach out. We're always here to support you!"
Benjamin Hall
January 23, 2026
1
out of
5
rating by Benjamin Hall
"I was extremely dissatisfied with the service I received. From the very beginning, the billing and payments were inconsistent and difficult to follow. The final bill I was required to pay was $918.68, and the following month an additional $684.44 was scheduled to be withdrawn before I was able to cancel the policy in time. Because of these excessive and confusing amounts, I requested billing records for clarification. After reviewing them, it appears that the anti-theft feature was removed from my truck, and I was then back-charged for previous months during which the vehicle was incorrectly listed as not having anti-theft protection. My truck is fully loaded with all factory anti-theft options, and this was clearly stated when I originally signed up for the policy. It is unclear why this coverage was removed without my knowledge or authorization. In addition, at one point the company indicated that another individual was living in our home, someone I have never heard of and who has never resided at our address. I was told that a form was mailed to me to confirm this, but I do not recall ever receiving such a letter. As a result of this issue, my auto insurance was cancelled without my knowledge. I unknowingly drove for months without insurance until I was contacted by the DMV and informed that my vehicle registration was at risk of being cancelled due to a lack of liability coverage. I immediately contacted the company and was told this was a mistake on their end and that the policy would be reinstated and backdated so it would not appear that I had been driving uninsured. With everything else going on in life, no one needs an auto insurance policy that is this complicated, error-prone, and expensive. This experience caused unnecessary stress and financial concern and ultimately led me to cancel the policy."
We responded:
"Benjamin, thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you endured. The challenges you faced absolutely took too long to resolve. Unfortunately, they originated from errors within our corporate underwriting department, which are beyond the direct control of our local team. However, we fully acknowledge that the delay and confusion caused you unnecessary stress, and for that, we take responsibility. Please know that these issues have prompted positive changes. Our billing and underwriting systems recently received a major upgrade, enabling real-time updates and eliminating back-office data entry. This improvement is designed to prevent situations like this from happening again. We truly appreciate your patience and feedback, as they help us make meaningful improvements."
Alexis Puri
January 20, 2026
5
out of
5
rating by Alexis Puri
"Allison was great at helping me understand my options and getting me the best rate for what was needed for my personal situation. It was a quick and easy process to make changes to my account."
We responded:
"Thank you for your kind feedback! We're glad to hear that Allison was able to help you understand your options and find the best rate for your needs. Making the process quick and easy is very important to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!"
Tori Laster
January 16, 2026
5
out of
5
rating by Tori Laster
"⭐️⭐️⭐️⭐️⭐️ Allison at Rick Mottern State Farm is absolutely amazing! She is always thorough, professional, and consistently gets the job done every time. Her attention to detail and responsiveness make the entire process smooth and stress-free. You can truly tell she cares about her clients and takes pride in her work. I highly recommend Allison and the Rick Mottern State Farm team!"
We responded:
"Thank you so much Tori! We're delighted to hear that Allison’s service made your experience smooth and stress-free. Your kind words mean a lot to us. We look forward to continuing to serve you with the same dedication!"
Sharon Montgomery
December 26, 2025
5
out of
5
rating by Sharon Montgomery
"Always able to assist with whatever you need help with."
We responded:
"Thank you, Sharon! I'm happy to know that you find our assistance helpful. We're committed to being there whenever you need us. Let us know if there's anything else we can do for you!"
Lorraine Cain
December 22, 2025
5
out of
5
rating by Lorraine Cain
"Katie Macaulay was very helpful and professional 👏. Cudos to her. She knows her job very well. I will gladly recommend her to anyone who needs insurance. Keep up the good work."
We responded:
"Thank you, Lorraine! I'm happy to hear that Katie provided you with such helpful and professional service. We appreciate your recommendation and are committed to maintaining the high standards you experienced. If there's anything else we can assist you with, just let us know!"
Senthil Ganapathy Thangaraj
November 18, 2025
5
out of
5
rating by Senthil Ganapathy Thangaraj
"Having a good experience with my auto and renters insurance, thanks"
We responded:
"Thank you, Senthil! I'm happy to know you're satisfied with your insurance experience. If you ever have questions or need assistance, feel free to reach out. Thanks for choosing us!"
Lindsey Karkos
November 10, 2025
5
out of
5
rating by Lindsey Karkos
"Easy, fast, and super friendly. I would recommend Rick's team to anyone. Always there to help and answer questions. They make the entire process simple and easy."
We responded:
"Thank you, Lindsey! I'm happy to hear that you found our team easy to work with and helpful. We strive to make the process as simple as possible for everyone. If you ever need anything else, feel free to reach out!"
Christopher Daffron
October 30, 2025
5
out of
5
rating by Christopher Daffron
"⭐️⭐️⭐️⭐️⭐️ I had an excellent experience working with Olivia Moreland at State Farm. She went above and beyond to help me with my car insurance, making the whole process smooth and stress-free. Olivia took the time to explain everything clearly, answered all my questions, and gave me a lot of helpful information I didn’t even know I needed. It’s rare to find someone so patient, knowledgeable, and genuinely willing to help. I really appreciate her professionalism and friendly attitude — highly recommend asking for Olivia if you need any help with insurance!"
We responded:
"Thank you for your wonderful feedback, Christopher! I'm delighted to hear about your positive experience with Olivia. Her dedication to providing clear and helpful guidance is something we truly value. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Amy Goins
October 28, 2025
5
out of
5
rating by Amy Goins
"It is always a pleasure to work with the people at Rick Mottern - State Farm. Everyone is always responsive, professional and helps with whatever I need in a timely manner. Highly recommend."
We responded:
"Thank you, Amy! I'm happy to know that our team has been responsive and professional in assisting you. Your recommendation means a lot to us. If there's anything else you need, feel free to reach out!"
James Fallen
October 21, 2025
5
out of
5
rating by James Fallen
"Working with Allison, Stephanie and team over the past few years has been a pleasure. She’s been super helpful with my Homeowners and auto policies. 10/10 highly recommend Rick’s agency!"
We responded:
"James, thank you for your kind words! I'm glad to hear that Liz and the team have been able to assist you with your Homeowners and auto policies over the past few years. Your recommendation means a lot to us. If you ever need anything else, we're here to help!"
Doug Parker
October 21, 2025
4
out of
5
rating by Doug Parker
"OLIVIA MORELAND is excellent. She is very friendly and efficient. I gave 4 out of five stars because it was somewhat difficult to get ahold of a representative for questions and editing of my policies."
We responded:
"Thank you for your feedback, Doug! I'm glad to hear that Olivia provided you with friendly and efficient service. I apologize for any difficulty you experienced in reaching a representative. We're committed to improving our accessibility and appreciate your input. Please feel free to reach out if you have any more questions or need further assistance!"
Lea Fleming
October 15, 2025
5
out of
5
rating by Lea Fleming
"Love working with these guys! They are the best in the business…they have taken such great care of me and my mom and we love them all!!!"
We responded:
"Thank you, Lea! I'm so happy to hear that you and your mom feel well taken care of by our team. We truly appreciate your kind words and are committed to continuing to provide the best service possible. Let us know if there's anything else we can do for you!"
Margaret Discenza
October 9, 2025
5
out of
5
rating by Margaret Discenza
"My car recently broke down and I had to have it towed from my condo to the repair shop, State Farm insurance was wonderful. I was able line up a tow truck right from my phone, it was very easy. Once the truck arrived I received text messages asking if everything went ok. I just bought a new car and talked with Allison and was able to secure insurance for my new vehicle very quickly. The people at State Farm are really great. Thanks for wonderful service."
We responded:
"Thank you, Margaret, for sharing your experience! I'm happy to hear that the towing process was smooth and that Allison was able to assist you with your new insurance. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Let us know if there's anything else we can do for you!"
Michelle Herring
October 7, 2025
5
out of
5
rating by Michelle Herring
"I just wanted to say I have been with State Farm for around 30 years! I mostly deal with Amanda Gibbs! She is always so helpful, always friendly! And yet very professional! She strives to always help me in whatever I need! Very knowledgeable! So glad to have been with them so long! And so glad to have found Amanda!!"
We responded:
"Thank you, Michelle! I'm delighted to hear about your long-standing relationship with us and your positive experiences with Amanda. Her dedication and professionalism truly make a difference. We're grateful to have you with us for so many years. If there's anything else you need, feel free to reach out!"
Devin Post
October 6, 2025
5
out of
5
rating by Devin Post
"My agent Jeff Harwell was extremely helpful and very personable. The interaction I had was very pleasant and felt like talking to a neighbor rather than someone trying to sell you something. Overall, great experience and great first impression."
We responded:
"Thank you, Devin! I'm happy to hear that Jeff made your experience enjoyable and personable. Our team strives to create a welcoming atmosphere, and it's wonderful to know we succeeded. If you have any questions or need further assistance, feel free to reach out anytime!"
Scott S
October 3, 2025
5
out of
5
rating by Scott S
"Amanda was a huge help! She was great and I appreciated her. Thanks!"
We responded:
"Scott, thank you for your feedback! I'm happy to hear Amanda was able to assist you so well. We appreciate your kind words and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Lee Soble
October 1, 2025
5
out of
5
rating by Lee Soble
"Allison was incredibly helpful in getting my policies up to date. She took the time to walk me through everything, made sure I understood my options, and shared her expertise in a way that was both professional and easy to follow. I truly appreciated her knowledge and attention to detail - it gave me a lot of confidence that my coverage is right where it needs to be. Highly recommend working with her!"
We responded:
"Thank you, Lee! I'm glad to hear that Allison was able to assist you with updating your policies and providing clarity on your options. Her dedication to ensuring you feel confident in your coverage is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime!"
Sidney Beck
September 29, 2025
5
out of
5
rating by Sidney Beck
"I had a great experience working with Allison in getting all of my policies taken care of. She made sure I had everything I needed and in a timely manner!"
We responded:
"Thank you, Sidney! I'm happy to hear that Allison provided you with such excellent service and ensured your policies were handled efficiently. Our team is dedicated to making the process smooth for you. If you need anything else, feel free to reach out!"
Divany Rodriguez
September 27, 2025
5
out of
5
rating by Divany Rodriguez
"I had the pleasure of meeting with Olivia, and I must say, she was absolutely amazing and sweet! She helped me so quickly to resolve my insurance issue, but she also was kind enough to offer snacks and drinks. Olivia's friendly demeanor and efficient service made the whole experience a breeze. I highly recommend her to anyone needing assistance."
We responded:
"Thank you for your review, Divany! I'm delighted to hear that Olivia provided you with such efficient and friendly service. It's wonderful to know she made your experience enjoyable and smooth. We appreciate your recommendation and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"