State Farm® Insurance Agent Rick Mottern
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shay
January 27, 2026
5
out of
5
rating by Shay
"Katie was great! Quickly took care of me"
We responded:
"We're happy to hear that Katie was able to assist you quickly and efficiently. If you need any further help or have questions in the future, please feel free to reach out. We're always here to support you!"
Benjamin Hall
January 23, 2026
1
out of
5
rating by Benjamin Hall
"I was extremely dissatisfied with the service I received. From the very beginning, the billing and payments were inconsistent and difficult to follow. The final bill I was required to pay was $918.68, and the following month an additional $684.44 was scheduled to be withdrawn before I was able to cancel the policy in time. Because of these excessive and confusing amounts, I requested billing records for clarification. After reviewing them, it appears that the anti-theft feature was removed from my truck, and I was then back-charged for previous months during which the vehicle was incorrectly listed as not having anti-theft protection. My truck is fully loaded with all factory anti-theft options, and this was clearly stated when I originally signed up for the policy. It is unclear why this coverage was removed without my knowledge or authorization. In addition, at one point the company indicated that another individual was living in our home, someone I have never heard of and who has never resided at our address. I was told that a form was mailed to me to confirm this, but I do not recall ever receiving such a letter. As a result of this issue, my auto insurance was cancelled without my knowledge. I unknowingly drove for months without insurance until I was contacted by the DMV and informed that my vehicle registration was at risk of being cancelled due to a lack of liability coverage. I immediately contacted the company and was told this was a mistake on their end and that the policy would be reinstated and backdated so it would not appear that I had been driving uninsured. With everything else going on in life, no one needs an auto insurance policy that is this complicated, error-prone, and expensive. This experience caused unnecessary stress and financial concern and ultimately led me to cancel the policy."
We responded:
"Benjamin, thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you endured. The challenges you faced absolutely took too long to resolve. Unfortunately, they originated from errors within our corporate underwriting department, which are beyond the direct control of our local team. However, we fully acknowledge that the delay and confusion caused you unnecessary stress, and for that, we take responsibility. Please know that these issues have prompted positive changes. Our billing and underwriting systems recently received a major upgrade, enabling real-time updates and eliminating back-office data entry. This improvement is designed to prevent situations like this from happening again. We truly appreciate your patience and feedback, as they help us make meaningful improvements."
Alexis Puri
January 20, 2026
5
out of
5
rating by Alexis Puri
"Allison was great at helping me understand my options and getting me the best rate for what was needed for my personal situation. It was a quick and easy process to make changes to my account."
We responded:
"Thank you for your kind feedback! We're glad to hear that Allison was able to help you understand your options and find the best rate for your needs. Making the process quick and easy is very important to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!"
Sharon Montgomery
December 26, 2025
5
out of
5
rating by Sharon Montgomery
"Always able to assist with whatever you need help with."
We responded:
"Thank you, Sharon! I'm happy to know that you find our assistance helpful. We're committed to being there whenever you need us. Let us know if there's anything else we can do for you!"
Lorraine Cain
December 22, 2025
5
out of
5
rating by Lorraine Cain
"Katie Macaulay was very helpful and professional 👏. Cudos to her. She knows her job very well. I will gladly recommend her to anyone who needs insurance. Keep up the good work."
We responded:
"Thank you, Lorraine! I'm happy to hear that Katie provided you with such helpful and professional service. We appreciate your recommendation and are committed to maintaining the high standards you experienced. If there's anything else we can assist you with, just let us know!"
Lindsey Karkos
November 10, 2025
5
out of
5
rating by Lindsey Karkos
"Easy, fast, and super friendly. I would recommend Rick's team to anyone. Always there to help and answer questions. They make the entire process simple and easy."
We responded:
"Thank you, Lindsey! I'm happy to hear that you found our team easy to work with and helpful. We strive to make the process as simple as possible for everyone. If you ever need anything else, feel free to reach out!"
Christopher Daffron
October 30, 2025
5
out of
5
rating by Christopher Daffron
"⭐️⭐️⭐️⭐️⭐️ I had an excellent experience working with Olivia Moreland at State Farm. She went above and beyond to help me with my car insurance, making the whole process smooth and stress-free. Olivia took the time to explain everything clearly, answered all my questions, and gave me a lot of helpful information I didn’t even know I needed. It’s rare to find someone so patient, knowledgeable, and genuinely willing to help. I really appreciate her professionalism and friendly attitude — highly recommend asking for Olivia if you need any help with insurance!"
We responded:
"Thank you for your wonderful feedback, Christopher! I'm delighted to hear about your positive experience with Olivia. Her dedication to providing clear and helpful guidance is something we truly value. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Amy Goins
October 28, 2025
5
out of
5
rating by Amy Goins
"It is always a pleasure to work with the people at Rick Mottern - State Farm. Everyone is always responsive, professional and helps with whatever I need in a timely manner. Highly recommend."
We responded:
"Thank you, Amy! I'm happy to know that our team has been responsive and professional in assisting you. Your recommendation means a lot to us. If there's anything else you need, feel free to reach out!"
James Fallen
October 21, 2025
5
out of
5
rating by James Fallen
"Working with Allison, Stephanie and team over the past few years has been a pleasure. She’s been super helpful with my Homeowners and auto policies. 10/10 highly recommend Rick’s agency!"
We responded:
"James, thank you for your kind words! I'm glad to hear that Liz and the team have been able to assist you with your Homeowners and auto policies over the past few years. Your recommendation means a lot to us. If you ever need anything else, we're here to help!"
Doug Parker
October 21, 2025
4
out of
5
rating by Doug Parker
"OLIVIA MORELAND is excellent. She is very friendly and efficient. I gave 4 out of five stars because it was somewhat difficult to get ahold of a representative for questions and editing of my policies."
We responded:
"Thank you for your feedback, Doug! I'm glad to hear that Olivia provided you with friendly and efficient service. I apologize for any difficulty you experienced in reaching a representative. We're committed to improving our accessibility and appreciate your input. Please feel free to reach out if you have any more questions or need further assistance!"
Lea Fleming
October 15, 2025
5
out of
5
rating by Lea Fleming
"Love working with these guys! They are the best in the business…they have taken such great care of me and my mom and we love them all!!!"
We responded:
"Thank you, Lea! I'm so happy to hear that you and your mom feel well taken care of by our team. We truly appreciate your kind words and are committed to continuing to provide the best service possible. Let us know if there's anything else we can do for you!"
Margaret Discenza
October 9, 2025
5
out of
5
rating by Margaret Discenza
"My car recently broke down and I had to have it towed from my condo to the repair shop, State Farm insurance was wonderful. I was able line up a tow truck right from my phone, it was very easy. Once the truck arrived I received text messages asking if everything went ok. I just bought a new car and talked with Allison and was able to secure insurance for my new vehicle very quickly. The people at State Farm are really great. Thanks for wonderful service."
We responded:
"Thank you, Margaret, for sharing your experience! I'm happy to hear that the towing process was smooth and that Allison was able to assist you with your new insurance. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Let us know if there's anything else we can do for you!"
Devin Post
October 6, 2025
5
out of
5
rating by Devin Post
"My agent Jeff Harwell was extremely helpful and very personable. The interaction I had was very pleasant and felt like talking to a neighbor rather than someone trying to sell you something. Overall, great experience and great first impression."
We responded:
"Thank you, Devin! I'm happy to hear that Jeff made your experience enjoyable and personable. Our team strives to create a welcoming atmosphere, and it's wonderful to know we succeeded. If you have any questions or need further assistance, feel free to reach out anytime!"
Scott S
October 3, 2025
5
out of
5
rating by Scott S
"Amanda was a huge help! She was great and I appreciated her. Thanks!"
We responded:
"Scott, thank you for your feedback! I'm happy to hear Amanda was able to assist you so well. We appreciate your kind words and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Lee Soble
October 1, 2025
5
out of
5
rating by Lee Soble
"Allison was incredibly helpful in getting my policies up to date. She took the time to walk me through everything, made sure I understood my options, and shared her expertise in a way that was both professional and easy to follow. I truly appreciated her knowledge and attention to detail - it gave me a lot of confidence that my coverage is right where it needs to be. Highly recommend working with her!"
We responded:
"Thank you, Lee! I'm glad to hear that Allison was able to assist you with updating your policies and providing clarity on your options. Her dedication to ensuring you feel confident in your coverage is something we truly value. If you have any more questions or need further assistance, feel free to reach out anytime!"
Sidney Beck
September 29, 2025
5
out of
5
rating by Sidney Beck
"I had a great experience working with Allison in getting all of my policies taken care of. She made sure I had everything I needed and in a timely manner!"
We responded:
"Thank you, Sidney! I'm happy to hear that Allison provided you with such excellent service and ensured your policies were handled efficiently. Our team is dedicated to making the process smooth for you. If you need anything else, feel free to reach out!"
Divany Rodriguez
September 27, 2025
5
out of
5
rating by Divany Rodriguez
"I had the pleasure of meeting with Olivia, and I must say, she was absolutely amazing and sweet! She helped me so quickly to resolve my insurance issue, but she also was kind enough to offer snacks and drinks. Olivia's friendly demeanor and efficient service made the whole experience a breeze. I highly recommend her to anyone needing assistance."
We responded:
"Thank you for your review, Divany! I'm delighted to hear that Olivia provided you with such efficient and friendly service. It's wonderful to know she made your experience enjoyable and smooth. We appreciate your recommendation and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Talita Myles
September 26, 2025
5
out of
5
rating by Talita Myles
"I had a great experience, with insurance agent Allison, very thorough service, when going over my insurance policies, thank you!"
We responded:
"Thank you, Talita! I'm happy to hear that Allison provided you with thorough service while reviewing your insurance policies. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
nebula
September 24, 2025
5
out of
5
rating by nebula
"Amanda was amazing to work with! She was patient, knowledgeable, and made updating my insurance so easy. I really appreciate her professionalism and friendly attitude — great customer service!"
We responded:
"Thank you, Nebula! I'm happy to hear that Amanda provided such excellent service and made the process smooth for you. We appreciate your kind words about her professionalism and friendliness. If you need any further assistance, feel free to reach out!"
Lydia LeSueur
September 19, 2025
5
out of
5
rating by Lydia LeSueur
"Fantastic customer service from Jeff!! Jumped right to it when i had an urgent request and was very professional and understanding. Wasn't pushy! Thank you so much"
We responded:
"Lydia, thank you for your wonderful feedback! I'm happy to hear that Jeff provided you with such professional and understanding service, especially during an urgent situation. We appreciate your kind words and are here for any other needs you might have. Let us know if there's anything else we can assist you with!"
Frank Tearno
September 9, 2025
5
out of
5
rating by Frank Tearno
"The team here is always very quick and attentive with anything that pops up. Super easy to get ahold of someone and get any issue I've had resolved. It is a pleasure working with this team."
We responded:
"Thank you, Frank! I'm happy to hear that our team has been quick and attentive to your needs. It's wonderful to know that reaching us and resolving any issues has been easy for you. We appreciate your kind words and look forward to continuing to serve you. Let us know if there's anything else we can assist with!"
Stephen Dixon
September 8, 2025
5
out of
5
rating by Stephen Dixon
"Had review of my policies with Amanda Gibbs and I could not be more satisfied with the quality of service. She is an excellent communicator, and she took the time to make sure I understood all the nuances of the optional coverages available. This is a helpful service, and agent Rick Mottern and his staff have always been available and helpful when I needed to make an adjustment to my coverages."
We responded:
"Thank you, Stephen, for sharing your experience! I'm happy to hear that Amanda provided such excellent service and clear communication. Our team, including Rick, is always here to assist with any adjustments or questions you might have. Let us know if there's anything else we can do for you!"
Janet Alexander
September 4, 2025
5
out of
5
rating by Janet Alexander
"The best Insurance company that I have had is State farm Rick Mottern of Kennasaw every one is nice and very helpful every time I call which is a lot I talk to Stefanie and she’s always willing to help me with the same questions that I asked the last time we talked and I appreciate that I’ve talk to a lot of people from that agency and they were very helpful good job everyone"
We responded:
"Thank you, Janet, for your wonderful feedback! I'm happy to hear that Stefanie and the rest of our team have been consistently helpful and supportive. Your appreciation means a lot to us. If you ever have more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
C Khatib (MzCo316)
August 28, 2025
5
out of
5
rating by C Khatib (MzCo316)
"Amanda Gibbs did a great job reviewing my home and auto policies for the coming year! She cleared up all of my questions, was able to apply discounts and guide me through various ways to save on my premium without compromising my benefits! Thank you Amanda and State Farm! Our 20 year Business, home and auto journey, has been a successful one!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Amanda was able to assist you with your policies, providing clarity and helping you find savings. It's wonderful to know that your 20-year journey with us has been successful. If you need anything else, feel free to reach out!"
nicole toomer
August 28, 2025
5
out of
5
rating by nicole toomer
"I can’t say enough good things about Olivia at Rick Mottern State Farm! She has been such a huge help to me with my insurance needs. Her customer service is excellent—she’s always pleasant, professional, and easy to work with. Olivia is very knowledgeable and takes the time to make sure I understand my options. She also goes the extra mile to find any discounts available to help keep my rates as low as possible, which I truly appreciate. With the level of service I’ve received, I don’t see myself going to another insurance company any time soon. Highly recommend!"
We responded:
"Thank you, Nicole, for your wonderful feedback! I'm happy to hear that Olivia has been so helpful with your insurance needs. Her dedication to providing excellent service and finding the best options for you is truly appreciated. If you ever need anything else, feel free to reach out!"