State Farm® Insurance Agent Rick Mottern

"I've been with this State Farm office for years, and experiences like this are exactly why I stay. I recently needed to get insurance set back up after being without a car for a few months, and Drew was incredibly helpful throughout the process.
When I unexpectedly needed quotes for a new car with less than 24 hours' notice, Drew quickly put together multiple options, looked for ways to save me money, and had everything ready so I could feel comfortable bringing the car home. I know he had to reprioritize his day to accommodate my requests, but he never once made me feel like I was a burden.
State Farm may not always be the cheapest option, but the level of personal service I've consistently received from this office is hard to beat. They treat me like someone they actually know and care about, not just another customer. A huge thank you to Drew and the entire team!"

"Olivia M. is always so knowledgeable and willing to answer my questions! She provides excellent customer service!"

"I’ve had this insurance now for maybe a year and some change and I cannot say I’ve ever had a bad experience but, today I talk to Miss Allison Beck. I must say I had 1001 questions and Allison took her time and answered every question for me. She also explained things to me to where I could definitely understand. Allison has a kind voice and a lot of patience And when she got done, helping me figure out everything she still didn’t mind when I asked her if she can hold on until I make sure I got my documents. I hope that they let Allison know she is appreciated and I hope she sees this review so she can know that Miss Hill also thank her again"

"Nicole was great. She helped tackled me through discounts and make a but more sense of my coverage. She wasn't pushy at all and was very helpful."

"Called this morning and spoke with Tori regarding a letter I received from NC DMV. She had to reach out to another department to get the documentation I needed. To my surprise I had it in my inbox within 10 minutes! Talk about a quick turn around time. She’s the best! Thanks Tori for all your hard work."

"Allison at Rick Mottern Insurance was extremely helpful. I appreciate her knowledge about the company and my policy. She was pleasant and also friendly. I’m satisfied with the help that I received today."

"Great experience and better rates."

"Today I spoke with Todd, he helped me find a great rate including my auto insurance and my renters. His customer service was great!!! Plus he’s a libra and I love libras ❤️😂."

"Todd was a great person to help me with my questions n concerns. Helped me get great coverage!!"

"I haven't had a chance or need to deal directly with Rick Mottern, so these 5 stars are more for Allison Beck, who's a great customer care representative. Very responsive and makes the process as smooth as possible."

"Allison at Rick Mottern State Farm was extremely responsive and took the time to answer all my questions, helping me get the best quote for my needs. She made me feel like I was her only client, not just another policy number. If your current agent doesn't give you that kind of attention, it's time to make a change. Highly recommend Allison and this office!"

"Allison has been professional, listens and provides suggestions per what I am looking for. Thank u very much,Allison. AA"

"I have been with Rick Mottern State Farm Insurance for many years and have always felt supported. The customer service is exceptional with professional and reliable communication. I always feel like they are working with us to make sure that we have the coverage we need at the best price, and checking to make sure we aren't over covered. Today I worked with Allison, and she was ready to tackle all of my questions and guiding me through the changes I was looking to make. She was all the things I've come to expect but also personable and easy to work with. She was a delight who helped me resolve all my questions and updates. Way to go Allison!"

"Had a great experience with Todd at State Farm. Wish I would have reached out sooner. This was a very smooth and much needed switch from our previous provider. Thank you Todd,"

"My wife and I absolutely love having Rick Mottern Statefarm as our local agency. The entire team has been a pleasure to work with - Allison, David, Meagan...just to name a few - and Rick himself is the best in the business. If you're already a Statefarm policy holder and aren't thrilled by your local agent, or your out shopping for a new policy, I'd HIGHLY encourage you to give these folks a call."

"Rick and his team have been helpful and diligent to make sure I have the best coverage at a price that meets my budget! Anyone wondering if they could get a better deal on any insurance policy must call Rick Mottern State Farm. I promise it will be worth your time 🤗"

"I've been a customer for years- home, auto(s), and personal umbrella policies.

Rick has a great team working with him. Tori King has helped me review and renew my polices -and she is terrific. Thoughtful, knowledgeable, and extremely helpful. Fine-tuned my coverage exactly suited to my changing needs. On top of that, I recently had a billing issue (pretty sure it was my mistake) and she offered to sort it out on the spot- an enormous help to me.

More and more insurance agencies are moving to an online sales model in order to cut costs. It's become commonplace. Then there's Rick Mottern - offering fair pricing and personalized service, before and after the sale - the kind of service you'll value when you need it most. A sound business practice that will never go out of fashion."

"Olivia Moreland has been a great help for me and my family!"

"Stephanie was very helpful and knowledgeable and Professional and fast with my Insurance needs.
Look forward to working with Stephanie again!"

"I do Renters insurance with State Farm insurance and my agent Mr. Rick Mottern is fantastic. The pricing is good and the communication when I have any questions is always even better. Very professional staff and always a helping hand. I appreciate their service so very much and recommend anyone to these wonderful people."

"Like a good neighbor...Rick and his team are there! As a long-time satisfied customer, Rick Mottern State Farm has consistently provided top professional service from day one. Avanni was friendly, engaging and professional. David has been my on-point guy since the start. I really enjoy David's engaging friendly and professional attitude as we discuss all aspects of our insurance from cars, home and umbrella policies. His no pressure approach is greatly appreciated. Ask about the Defensive Driving course which can lower your monthly premium! Thank You."

"Olivia and Avanni were very helpful in coordinating our annual household policy review. I had a nice experience reviewing our policies with Olivia. She listened to and provided expert counsel based on my concerns and preferences. No upselling/hard selling, which I highly appreciated. Olivia's excellent service and professionalism were refreshing as those competencies seem to be fading these days in a world of digital business transactions. We even chatted about differing generational views on business and spending, and I much appreciated how sensible, judicious, relatable and respectful she was towards my point of view during this conversation. Her sense of pride in her work shone through during our interaction. This is our first formal interaction with Rick Mottern's agency since our policies were transferred to this agency (after our 25+ year relationship with our agent ended due to retirement), and we look forward to working with Rick Mottern's agency and Olivia."

"My agent Olivia was very helpful and very expedient. Satisfied with her knowledge"

"Avanni Sykes was very helpful in scheduling the review with Olivia Moreland. Both were very professional. Olivia explained the insurance cost changes and asked appropriate questions to determine if our coverage met our needs. Additionally, she offered information about car insurance discounts to which were eligible, as well as other services from which we may benefit. It was a very satisfying experience meeting with her."

"We loved having Rick and Team as our agent for over 14 years 6 house moves and even to FLORIDA. My life has changed again and I am moving out of his jurisdiction but wanted to say how attentive and helpful with all the ups and downs."